FAQs

1. What is TeeJoy?

TeeJoy is a premium clothing brand committed to delivering high-quality, stylish, and comfortable apparel. We specialize in casual wear that inspires confidence and celebrates individuality — because fashion should be joyful.

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2. Where are your products made?

Our products are crafted with care using top-grade fabrics sourced locally and internationally. Each piece is designed with attention to detail to ensure durability, comfort, and a perfect fit.

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3. How do I place an order?

Simply browse our website, select your desired size and color, and click Add to Cart. Once you're ready, proceed to checkout and follow the secure payment steps. Need help? Our support team is here for you.

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4. What payment methods do you accept?

We accept a wide range of payment options including:

• Credit/Debit Cards (Visa, MasterCard)

• Easypaisa & JazzCash

• Bank Transfer

• Cash on Delivery (selected regions)

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5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in selected areas across Pakistan. Please check availability at checkout or contact our support team for confirmation.

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6. How long does delivery take?

Standard delivery usually takes 3–5 working days nationwide. During high-demand seasons, slight delays may occur — but rest assured, we always prioritize timely delivery.

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7. How can I track my order?

Once your order is shipped, we’ll email or SMS you a tracking number and link. You can also log into your TeeJoy account to monitor your order status.

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8. What is your return and exchange policy?

Your satisfaction is our priority. We offer a 7-day exchange policy for unused and undamaged items with original tags. If something doesn't fit or meet your expectations, contact us within 7 days of delivery.

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9. Can I cancel or modify my order?

Orders can be modified or canceled within 2 hours of placement. After this window, the order is processed and shipped. For assistance, please contact our support team promptly.

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10. Do you have a physical store?

Currently, TeeJoy operates online only. This allows us to keep prices fair and focus on delivering top-notch quality straight to your doorstep.

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11. Do you offer custom or bulk orders?

Yes, we accommodate bulk orders for corporate events, institutions, or resellers. Please reach out to us with your requirements at customersupport@teejoy.pk or through our Contact Us page.

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12. How can I contact TeeJoy?

You can reach us via:
📧 Email: customersupport@teejoy.pk
📱 WhatsApp: +92 335 958 9589
📩 Instagram/Facebook DMs
We're happy to assist you Monday–Saturday from 10 AM to 6 PM.